Reform Needs User Engagement

  Patient engagement in health care is improving. At least there is increasing rhetoric about the importance of engaging the patient in the process of their health care. This belated ...   [more >]

System Reform Needs Data

  There are lots of data available in the operations of public service systems but precious little is converted to useful knowledge. Despite the wealth of information flowing through p...   [more >]

Identifying Reform Targets

All systems can be improved. Systems that serve the public, particularly those with public funding, deserve ongoing attention and extra vigilance from the public served. What are we looking ...   [more >]

Recent Posts

Specificity Click-bait
June 15, 2017

    3 Things Great Leaders Never Do. 5 Keys to Organizational Change. 7 Days to C-Suite Nirvana. Does anyone really believe this clickbait? This meme of false s...

FITBIT Your Strategy
June 8, 2017

We are going to assume that you do HAVE a strategy that is guiding decisions towards some well-defined goals. You aren't just reacting from one crisis to the next, right? OK then,...

Get the Little Things Right
April 19, 2017

You must be good at the little things to be an effective consultant or change agent. Any good cook knows that. And you have to take the time. Scratch made puff pastry is a wondrous thing, not a...

Align Behavior with Goals
April 4, 2017

The last two posts took up the problems of getting all organizational work aligned to real goals for that organization.  The point of this effort, and it does take focused effort, is ...

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